【原版Mebook】简体中文版格兰英语－电话技巧
[attach]575782[/attach]软件出品：格兰英语 作 者：吴华礼
适用平台：PC / Symbian S60 / Windows Mobile
适用平台说明： PC / Symbian S60 / Windows Mobile
档案大小： 26.6 MB
简介
这是一本实用的会话练习好书，格兰英语汇编ICRT说得好商业英语会话系列，其中有关电话技巧（Telephone Skills ）会话部份，28个单元，42个商务会话，堪称职人必读宝典。
电子书目序言
电话将我们和全世界都很近地连接起来。电话并非只是用来做友善的聊天或联系朋友而已。今天，人们在电话里进行许多生意业务。整个地球就祇是拨一通电话的距离，重要的客户和事业伙伴都可在几分钟内就能联络到。
The telephone brings the whole world a little closer to us. The phone isn’t just for friendly chats and keeping in touch with friends. Nowadays, people conduct a lot of business over the phone. The entire globe is just a dial away and potential clients and business associates can be contacted within seconds.
有一种语言接合了所有打电话的人：那就是英语。要和每一个国家的商业人士通讯，你必须要能讲实用的英语。英文用在电话里比任何地方都重要，在电话里对方是看不见你的，只能听到你。从一开始说「哈啰」到你道「再见」的那一刻，你希望能给人一个好印象。当你讲电话时，你要将你的构想表达得很清楚而且迅速。
One language unites callers: English. To communicate with businesspeople in every country, you need to be able to speak practical English. And nowhere is English more paramount than over the phone, where people can’t see us, only hear us. From the moment you say ‘hello’ to the second you say ‘goodbye’, you want to create a good impression. When you speak on the phone, you must get across your ideas clearly and quickly.
本书中的对话告诉你许多讲电话方面的实用以及有趣的方法。从你拿起电话到挂电话，你可以学到一些可用到的基本词组和单字。好的电话技巧将为你打开整个世界。你可以就此开始。
This volume of dialogs presents useful and engaging ways to talk over the phone. You’ll learn essential phrases and vocabulary words you can use from the time you pick up the receiver to the time you hang up. Good telephone skills will open up the world for you. You can begin here.
电子书目录
Chapter 1-Making Telephone Call 打电话
1. Identifying Yourself 表明你的身份
2. Inquiring if the Time is Right 询问时间是否恰当
3. Asking for a Person by Name 道出接听人姓名
4. Confirmation 确定
5. Finding a Person 找人
6. Borrowing a Phone 借用电话
7. Saying Goodbye 道再见
Chapter 2-Answering the Phone 接听电话
8. Greetings 致意
9. Answering the Home Phone 接听家中电话
10. Screening Calls 过滤电话
11. On Hold 等候接听
12. Transferring a Call 听接电话
13. Inquiring about the Caller’s Identity询问来电者的身份
14. Asking What the Caller Wants 询问来电者有何需求
Chapter 3-Leaving Messages and Making Appointments 留话及安排约会
15. Leaving a Message 留话
16. Taking Down Messages 写下留言
17. Out of the Office 人不在公司
18. Making an Appointments 安排约会
Chapter 4-Using the Phone 使用电话
19. Reading Telephone Numbers 读记电话号码
20. Extension Number 分机号码
21. Dialing Out 拨外线
22. Voice mail 语音信箱
23. Phone Features 电话的功能
24. More Phone Features 其它各种电话的功能
25. Telephone Problems 电话问题
Chapter 5-Long Distance and Other Types of Calls 长途电话及其它各种类型电话
26. Calling Long Distance 打长途电话
27. Conference Call 电话会议
28. Emergency Call 紧急电话
电子书作者简介
本书作者吴华礼是在美国密执安州的底特律出生长大的。他以英文科的学位毕业于密西根大学，之后又在明尼苏达大学取得法学博士的学位。他既是一位合格的律师，也是位作家。他的作品曾经获得由国家赞助的明尼苏达州立人文理事会的表彰。他的作品常出现于美国和亚洲的各大期刊、网站，以及报纸上。作者目前为格兰英语杂志总编辑。
吴华礼第一次来台湾是在一岁时，但他自己已经不记得了。从民国八十七年起，他就开始在台湾长期居住下来，在这之前，他也曾经在大学时来过台湾。他热爱台湾的人们、食物、以及文化。
Carson H. Wu was born and raised in Detroit, Michigan. He graduated from the University of Michigan with a degree in English and received a J.D. from the University of Minnesota. He is a licensed lawyer as well as an author. His writing has been recognized with a Minnesota State Arts Board Fellowship, which is supported by the National Endowment for the Arts. His work appears in journals, on-line publications, and newspapers in America and Asia. Currently, Carson is also editor-in-chief of Gram English 100.
Carson first visited Taiwan as a one-year old, although he doesn't remember. He also visited Taiwan during his college days, before returning for an extended stay in 1998. He loves Taiwan's people, food and culture.
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